We are getting adjusted to the nice new bathrooms - it's so strange to walk on floors that don't shake and step around holes. I can't thank you enough for assigning Rick to our job. He is a wonderful asset to your company. He was great at keeping up informed, returning calls promptly, and made sure we understood everything that was happening and why. Rick was always pleasant even though he had answered the same question before. He was genuinely interested in making sure we were happy and everything went as smoothly as possible. He was excellent at "holding my hand" and reassuring me that everything would turn out fine AND it did. He took extra care to made sure our stuff was well protected, especially my doll cabinets. He was very accommodating with our daughter keeping her informed and answering her questions as well. She asked me about a kitchen renovation and I suggested that perhaps she didn't want to see 33.
Thanks for the great job!
Mary Lynn Holmes